The Completist

FAQS

General Stuff

Do you do commissions and collaborations?

We’ve designed co-branded collaborations for companies like Pinterest, The Hoxton and Kitchen Provisions. If there’s something you have in mind, send us an email at hello@the-completist.com.

Unfortunately, we do not do collaborations with influencers. We also do not collaborate with other designers (this includes putting other people’s designs on our product).

Can you do bespoke product?

Unfortunately not – we have to produce certain numbers of our product in order to make it work cost-wise. This means it’s impossible to create a one-off item. So unfortunately we’d be unable to make your dream planner!

Do you take wholesale orders?

Absolutely. Go here the request access. Please note we are currently not taking on any more online only stores.

Please note that we do not allow for people to buy our product retail (ie, through our website) to be resold. You must apply with us to be an authorised reseller, this includes gift boxes/edits. We need to approve people that are selling our product.

Careers? Internships?

Unfortunately we do not offer unpaid internships as we do not believe in not paying people for the work they do! We occasionally need extra admin help in the studio, which we will advertise on our instagram. We do not hire/work with/collaborate with other designers.

Press Contacts?

Email pressoffice@the-completist.com

Delivery & Returns

How long does it take for you to ship my order?

All items will be shipped same day if ordered before 12pm GMT or next day if after. In the UK your order will ship via Royal Mail 2nd class, and isn’t tracked. It usually takes 2-3 days to arrive, but in some cases can take up to 10 days.

Phone cases are made to order, so they ship in 3-4 days.

Please note that due to covid-19, there are still some delays with orders.

Haven’t received a confirmation/dispatch email?

Please check your junk mail – sometimes the emails end up there! Otherwise, please email studio@the-completist.com

Order hasn’t arrived?

Feel free to contact studio@the-completist.com if you’re worried your order has gone missing in the post. But please, remember we are a small business – the person who designs the product is the same person who packs/sends your order and also receives/answers the email – please be polite!

How do you ship my order?

We ship everything via Royal Mail. For international orders, you will receive email tracking details – please check your junk mail if you haven’t received it.

Do you ship internationally?

Yes! International shipping costs are calculated at checkout.

Why is shipping to the USA so expensive?

Unfortunately, on July 1st, Royal Mail nearly doubled their shipping costs for items going to the USA and we’ve been forced to pass this on. It may make more sense to place a bigger order – orders over £35 will ship via DHL and get to you faster.

What if I want to return my order?

No worries! We accept returns within 14 days of delivery. Just send us an email to let us know at hello@the-completist.com before you send it. Buyers are responsible for any return shipping costs and items must be in original condition.

Discount codes?

We are aware that some coupon sites have discount codes for us posted – we’ve tried to get them taken down but to no avail. Unfortunately we cannot honour any discount codes that are posted on 3rd party websites, as they’re often listed with incorrect expiry dates.

We don’t want you to be disappointed, so please make sure you’re following us on instagram (@the.completist) – we only post discount codes there!

Good to know –

International buyers are responsible for any import duties and taxes. We send all international orders tracked so you know where it is. Sometimes there are pesky delays with customs – these things are out of our hands, so we can’t be held responsible for them.

What do you do with my information?

Your privacy is important to us too. To read our full privacy policy, please visit the-completist.com/privacy-policy

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