FAQs

General Stuff

Do you do commissions and collaborations?

Yes! We can do custom orders, if there’s something special you want. We’ve done design collaborations with other brands before, we’ve even designed textile prints! If there’s something you have in mind, send us an email at hello@the-completist.com.

Do you take wholesale orders?

Absolutely. Send us an email at orders@the-completist.com and we’ll let you know how you can access the lookbook and price list.

Press Contacts?

Email pressoffice@the-completist.com

Delivery & Returns

How long does it take for you to ship my order?

We will ship your order within 1-2 days. Phone cases are made to order, so they ship in 2-3 days.

How do you ship my order?

We ship everything via Royal Mail. For sketches, prints and tote bags, we will send you a tracking number when we send dispatch confirmation.

Do you ship internationally?

Yes! International shipping costs are calculated at checkout.

What if I want to return my order?

No worries! We accept returns within 14 days of delivery. Just send us an email to let us know at hello@the-completist.com before you send it. Buyers are responsible for any return shipping costs and items must be in original condition.

Discount codes?

We are aware that some coupon sites have discount codes for us posted – we’ve tried to get them taken down but to no avail. Unfortunately we cannot honour any discount codes that are posted on 3rd party websites, as they’re often listed with incorrect expiry dates.

We don’t want you to be disappointed, so please make sure you’re following us on instagram (@the.completist) – we only post discount codes there! 

Good to know –

International buyers are responsible for any import duties and taxes. We send all international orders tracked so you know where it is. Sometimes there are pesky delays with customs – these things are out of our hands, so we can’t be held responsible for them.

What do you do with my information?

Your privacy is important to us too. To read our full privacy policy, please visit the-completist.com/privacy-policy

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