The Completist

FAQS

General Stuff

Do you do commissions and collaborations?

We’ve designed co-branded collaborations for companies like Pinterest, The Hoxton and Kitchen Provisions. If there’s something you have in mind, send us an email at hello@the-completist.com.

Unfortunately, we do not do collaborations with influencers.

Do you take wholesale orders?

Absolutely. Go here the request access.

Press Contacts?

Email pressoffice@the-completist.com

Delivery & Returns

How long does it take for you to ship my order?

All items will be shipped same day if ordered before 12pm GMT or next day if after. Phone cases are made to order, so they ship in 3-4 days.

Please note that due to covid-19, some orders going to the USA are taking up to 6 weeks, especially orders on the East Coast. There seems to be a backlog at the USPS NY facility.

Haven’t received a confirmation/dispatch email?

Please check your junk mail – sometimes the emails end up there!

How do you ship my order?

We ship everything via Royal Mail. For international orders, you will receive email tracking details – please check your junk mail if you haven’t received it.

Do you ship internationally?

Yes! International shipping costs are calculated at checkout.

Why is shipping to the USA so expensive?

Unfortunately, on July 1st, Royal Mail nearly doubled their shipping costs for items going to the USA and we’ve been forced to pass this on. It may make more sense to place a bigger order – orders over £35 will ship via DHL and get to you faster.

What if I want to return my order?

No worries! We accept returns within 14 days of delivery. Just send us an email to let us know at hello@the-completist.com before you send it. Buyers are responsible for any return shipping costs and items must be in original condition.

Discount codes?

We are aware that some coupon sites have discount codes for us posted – we’ve tried to get them taken down but to no avail. Unfortunately we cannot honour any discount codes that are posted on 3rd party websites, as they’re often listed with incorrect expiry dates.

We don’t want you to be disappointed, so please make sure you’re following us on instagram (@the.completist) – we only post discount codes there!

Good to know –

International buyers are responsible for any import duties and taxes. We send all international orders tracked so you know where it is. Sometimes there are pesky delays with customs – these things are out of our hands, so we can’t be held responsible for them.

What do you do with my information?

Your privacy is important to us too. To read our full privacy policy, please visit the-completist.com/privacy-policy

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